PRIVACY POLICY

Last updated: 16 December 2025

This Privacy Policy sets out the privacy practices of ABN 94 672 647 732 trading as Dear Memories Collective(referred to in this Privacy Policy as “we”, “us”, or “our”).

We take our privacy obligations seriously and have created this Privacy Policy to explain how we store, maintain, use and disclose personal information.

We are committed to preventing serious invasions of privacy and ensuring the protection of your personal information. If you have any questions or concerns, you may contact us using the details below.

By providing personal information to us, you consent to our storage, maintenance, use and disclosure of personal information in accordance with this Privacy Policy.

We may change this Privacy Policy from time to time by posting an updated copy on our website. We encourage you to check our website regularly to ensure you are aware of our most current Privacy Policy.

Types of Personal Information We Collect

The personal information we collect may include:

• Name
• Mailing or street address
• Email address
• Social media information
• Telephone number and other contact details
• Age and date of birth
• Credit card or other payment information
• Information about your business or personal circumstances, including photographs uploaded by you
• Information in connection with client surveys, questionnaires and promotions
• Device identity and type, IP address, geo-location information, page view statistics, advertising data and standard web log information
• Information about third parties
• Any other information provided by you to us via our website, online presence or otherwise required or provided by you

How We Collect Personal Information

We may collect personal information either directly from you or from third parties, including where you:

• Contact us through our website or online contact forms
• Receive goods or services from us, including by uploading images
• Obtain customer support from us
• Submit online sign-up forms
• Communicate with us via email, telephone, SMS or social media
• Interact with our website, services, content or advertising
• Invest in our business or enquire about a potential purchase

We may also collect personal information when you use or access our website or social media pages. This may occur through the use of web analytics tools, cookies or similar tracking technologies.

Cookies are small files that store information on your device and allow us to identify website usage. You may disable cookies in your web browser if you do not wish information to be stored in this way.

We may use Google Analytics to collect and process data, including when you use third-party websites or apps. Further information is available via Google’s privacy resources.

Use of Your Personal Information

We collect and use personal information for the following purposes:

• To provide goods, services or information to you
• For record keeping and administrative purposes
• To provide information to contractors, employees, consultants, agents or third parties for the purpose of delivering goods or services
• To improve and optimise our services and customer experience
• To comply with legal obligations, resolve disputes or enforce agreements
• To send marketing and promotional communications in accordance with the Spam Act
• To send administrative communications such as notices, reminders, updates and security alerts
• To consider applications for employment

You may opt out of receiving marketing communications at any time by using the unsubscribe or opt-out facility provided.

We may disclose personal information to cloud providers, contractors and third parties located within or outside Australia. Where this occurs, we take reasonable steps to ensure overseas recipients handle personal information in a manner consistent with this Privacy Policy.

Security

We take reasonable steps to protect your personal information from misuse, loss, unauthorised access or disclosure.

Our systems are password protected and supported by administrative and technical safeguards. However, we cannot guarantee the absolute security of your personal information.

Links

Our website may contain links to other websites for convenience. We are not responsible for the privacy practices of those websites and encourage you to review their privacy policies before use.

Requesting Access or Correction of Personal Information

You may request access to the personal information we hold about you by contacting us using the details below.

We may require verification of your identity before providing access. In some circumstances, we may be unable to provide access and will explain why.

If you believe any personal information we hold is inaccurate, please contact us and we will take reasonable steps to correct it.

Complaints

If you wish to complain about how we handle your personal information or believe your privacy has been seriously invaded, please contact us with your name and contact details.

We will investigate your complaint promptly and respond within a reasonable timeframe.

Contact Us

For further information about this Privacy Policy, to access or correct your personal information, or to make a complaint, please contact us:

Email: hello@dearmemories.love